PASS INFO

• All tickets are QR codes that can be downloaded to your smartphone wallet and must be scanned at the venue for entry.
• QR codes will be sent out approximately 2 weeks before the event date.
• The ticket can only be scanned once per day and any duplicated ticket will not be allowed for entry.

Please visit our ADA Page for ADA information.

ORDER INFO

• There is an 8 ticket limit.
• All sales are final.
• No refunds, exchanges or cancellations.
• Prices listed do not include service fees.
• For more information on health and safety, please visit our Health & Safety page.
• A government issued photo ID, order number and the credit card used for purchase are required for will call pickup or troubleshooting by the original purchaser.
• DO NOT buy passes from unauthorized third parties (scalpers). We will not service, authenticate or support any passes purchased from an unauthorized third party. Scalped passes may be void.
• There are minimum browser requirements for placing an order online. Make sure you have the most updated browser version.
• For questions about your order, please contact Ticket Purchase Support.

3 payment plan (on sale – April 5th)

Divide your order into 3 payments with the Viva! Payment Plan.

Payment Plan Details:

• Payment Plans are available for all orders over $100.
• You may pay in full if you do not want to use a payment plan.
• In order to use the payment plan, select payment plan at checkout.
• 25% due at time of purchase, 50% of the remaining balance due 30 days later, and the remaining balance is due 30 days after that.
• Subsequent payment will be automatically charged using the original form of payment.
• There is a $4 fee to use the Viva! Payment Plan per payment ($12 total) - this will be added to your order at check out.
• Payments may take up to 72 hours to process.
• Payment Plans available through Tuesday, April 5, 2022.

Missed Payments:

• You will have a 5-day grace period to pay. If payment is not received by the 5th day after the initial charge is run, your order will be canceled.
• Defaulting on payments will result in cancellation of your order and a $50 default penalty fee. No exceptions. It is your responsibility to check your card to make sure payment went through.

2 Payment plan (Will begin April 6th – May 5th)

Divide your order into 2 payments with the Viva! Payment Plan.

Payment Plan Details:

• Payment Plans are available for all orders over $100.
• You may pay in full if you do not want to use a payment plan.
• In order to use the payment plan, select payment plan at checkout.
• 25% due at time of purchase the remaining balance is due 30 days later.
• Subsequent payment will be automatically charged using the original form of payment.
• There is a $4 fee to use the Viva! Payment Plan per payment ($8 total) - this will be added to your order at check out.
• Payments may take up to 72 hours to process.
• Payment Plans available through Thursday, May 5, 2022.

Missed Payments:

• You will have a 5-day grace period to pay. If payment is not received by the 5th day after the initial charge is run, your order will be canceled.
• Defaulting on payments will result in cancellation of your order and a $50 default penalty fee. No exceptions. It is your responsibility to check your card to make sure payment went through.

PASS / ORDER SUPPORT

Email: support@festivalticketing.com
Phone: 855-307-1973
Hours: Monday - Friday, 10:00am - 4:00pm MST